Kingschance's official contact channels

Kingschance provides two main channels to contact its support team directly. Opening hours, response times and service availability may vary by request type and account status.

All support services listed below are provided by Kingschance, the casino operator. This information site does not intervene in these processes.

• Live chat: available 6h to midnight every day for general inquiries
• Email: [email protected] for written requests or complex cases
• VIP service: available 7 days per 7 from 8h to midnight for Monarch programme members
• WhatsApp support: reserved for VIP members for enhanced assistance
• No contact form on this site — use Kingschance's official support channels

The contact details below are the only confirmed channels to reach Kingschance. Always verify you are using official email addresses and links from the kingschance-casino.fr site to avoid impersonation attempts.

Before contacting support, check your account space to verify deposit, withdrawal or bonus statuses. Support teams may ask for your account number and verification information.

Kingschance may request identity and account verification before processing certain requests, including withdrawals, payment changes or complaints. Have your account information to hand.

Never send your login credentials, passwords or bank card numbers to support, even in response to a request. Kingschance will never ask for this sensitive information by email or chat.

If you suspect unauthorised access to your account, contact Kingschance immediately via an official channel and report the issue with as much detail as possible.

• Keep your account number handy to speed up verification
• Withdrawal requests must be validated within 3 working days after full KYC verification
• KYC documents (identity, proof of address, card photo) must be sent to Kingschance before any withdrawal
• Timescales may be longer for substantial withdrawals or those requiring detailed verification
• Kingschance may call you at your registration number as part of KYC verification
• Keep email confirmations of all official communication with the operator

This kingschance-casino.fr site is an independent informational resource. It describes gaming conditions, bonuses, payment methods and policies of Kingschance, but is not operated by the operator.

Kingschance is operated by Geneva Marketing Limited, registered in Anjouan (no. 15914) under licence ALSI-202503024-FI2. The only support channels for your player account are those provided by the operator itself, listed above.

If you have questions about the information displayed on this information site, or wish to report an inaccuracy, we have no direct contact form. Instead, contact Kingschance's support for account-related enquiries.

• This site provides information about bonuses, games, payments and rules for Kingschance
• Player accounts, deposits, withdrawals and promotions are managed solely by Kingschance
• This site has no access to account data, transactions or gaming histories
• Questions about your account should be addressed directly to Kingschance via the channels listed above

If you have a disagreement with Kingschance regarding your account, withdrawal, bonus or payment, the operator offers a dispute resolution process. Start by contacting Kingschance support to explain the issue.

If Kingschance cannot resolve your dispute, you may appeal to the Central Dispute Settlement System (CDS), an independent third-party service established by RTG. Check Kingschance's terms and conditions for the exact steps and timescales.

• First contact Kingschance's support with a detailed description of the issue
• Keep all emails, confirmations and relevant evidence
• If Kingschance does not resolve the issue within the set timeframe, you can refer to the CDS
• CDS is an independent third-party system for arbitrating disputes between players and casinos